Pilots HQ was founded in 2009 by Mr. Carl Helka and has become a trusted online retailer of aviation supplies. Here is a detailed and complete review of Pilots HQ.
Introduction
With the boom in online shopping, customers have a wide range of options that have never been available to them before. Pilots HQ is one such site that offers aviation professionals, aviation geeks, or the general public a chance to buy high-quality pilot supplies and other goods at reasonable prices.
Pilots HQ is based in the US in the state of Michigan and they offer a wide variety of supplies ranging from aircraft parts and aviation equipment to pilot uniforms and books related to aviation. Pilots HQ enhances customer experience with their easy-to-use website and their great customer service.
What is Pilots HQ?
Pilots HQ is an e-commerce store and website that caters to aviation professionals and aviation geeks alike. They offer their clients top-notch aviation materials such as books, bags, headsets, supplies related to aircraft operation and a wide variety of other materials.
It was established in late 2009 by Mr. Carl Helka who has more than 20 years of experience as Director of Purchasing for a flight school as well as a corporate jet owner.
Who uses Pilots HQ?
Pilots HQ can be used by pilots, students, instructors, aviation geeks, or any member of the public that is interested in aviation.
Where is Pilots HQ based?
Pilots HQ is based in the United States. It currently operates out of a warehouse in southeastern Michigan. The complete address of Pilots HQ is as follows:
Pilots HQ LLC,
5499 Perry Drive Unit A,
Waterford MI 48329.
What is available on Pilots HQ?
Pilots HQ is an online retailer of aviation books and supplies. They have a wide collection of quality products to offer to their customers. They supply everything from books to pilot bags and even aircraft parts such as static wicks, cabin safety products, and even engine parts.
Some products available on Pilots HQ include wrist watches, ties, logbooks, aviation headsets, flight bags, helmets, drones/UAVs, all accessories related to drones, and many more. For a complete list of all items available on Pilots HQ, you can click the link below:
Where does Pilots HQ ship to?
Pilots HQ ships all over the world. They use USPS, FedEx, and DHL as their preferred shippers. They offer fast shipping and most orders are shipped within 24-36 hours of the payment being received and processed which usually takes around 1-3 business days.
The orders are then delivered depending on the option the customer has chosen. For example, if a customer wants expedited delivery of their product they may choose the express shipping option which delivers the product in significantly less time as compared to normal shipping, which usually takes up to 10 to 15 days on average if sent by USPS.
For more on Pilots HQ’s shipping policy, click here:
https://pilotshq.com/policies/shipping-policy
What is the delivery fee?
The delivery fees charged to a customer depends on the option they choose during the checkout phase.
Normally, expedited deliveries have greater delivery fees as compared to normal deliveries. The highest delivery fees for an expedited international delivery may be up to 270 USD. Whereas the cheapest delivery option may cost the customer up to 66 USD.
Are the resources on Pilots HQ a good price?
Pilots HQ values its customers and wants them to have the best aviation products at the best price which is why they offer all their customers a 110% price match guarantee.
If a customer finds a lower price and meets Pilots HQs terms and conditions then Pilots HQ will not only give the customer 100% of the price difference but an extra 10%, in total that’s a whopping 110% of the difference. For example:
Price offered by Pilots HQ = 750 USD
Price offered by another website = 700 USD
Price difference = 50 USD
Price difference + 10 % = 55 USD
55 USD refunded to the customer.
Some terms and conditions are as follows:
1. The product must be the same make, model, and color as purchased on Pilots HQ.
2. Only certain items are eligible for price guarantee.
3. Claims must be received by Pilots HQ via email within three days of purchase.
For a complete list of all terms and conditions, please click the link below:
https://pilotshq.com/pages/110-price-match-guarantee
How is the Pilots HQ customer service?
Pilots HQ delivers high-quality customer service which is evident in the customer testimonials found not only on the Pilot HQs website but also on other websites such as Trustpilot and reseller ratings.
Most customers were satisfied and happy with the level of service that they received and were happy to order again from Pilots HQ which is a testament to the dedicated customer service team at Pilots HQ.
“Our team has always worked hard to deliver quality products at competitive prices, backed by excellent customer service.”
Pilotshq staff – Pilotshq.com
Is there a returns policy?
Yes, there is a returns policy for customers. Pilots HQ offers a 30-day return policy to all its customers. However, if 30 days have passed, there will be no refund or exchange possible.
For the item to be refunded, the item the customer has purchased must be unused and in the same condition that it was delivered to them. Also, the item must be in the original packing. Last but not least, Pilots HQ requires that their customers send them a receipt or proof of purchase to complete the refund/exchange.
Once the item is received and inspected by Pilots HQ, an email will be sent to the customer notifying them about the acceptance or rejection of their claim. Some items are non-refundable such as perishable goods, magazines, etc. Also, products containing hazardous goods, or flammable liquids or gases are non-refundable.
The shipping fees for the return will be the responsibility of the customer. Pilots HQ recommends that if the value of the item being returned is greater than $75, then the customer should purchase shipping insurance.
For more information, please click the link below:
https://pilotshq.com/policies/refund-policy
Pros & cons of using Pilots HQ?
Advantages of using Pilots HQ:
- Wide variety of aviation supplies to choose from.
- Reasonably priced.
- Good after-sales support.
- Easy to use website interface.
- More convenient than trawling local pilot shops
Disadvantages of using Pilots HQ:
- Increased shipping times outside the US.
- No physical presence outside the US.
Is Pilots HQ trustworthy?
Pilots HQ is a completely trustworthy website that offers the best prices to its customers, and certainly has a growing popularity. Customers can shop freely with no fear of being scammed. Multiple sites offer testimonials regarding the trustworthiness of Pilots HQ.
“Since the growing popularity of e-commerce, it has become more and more difficult to find products or local pilot shops carrying required material for flight training or aircraft operation.”
Carl Helka – pilotshq.com
Conclusion
Overall, Pilots HQ is a reliable and trustworthy supplier of high-quality aviation products. Customers can be sure that they are getting their money’s worth in terms of the items they buy and the customer support that they receive.
So if you’re looking to buy a gift for someone working in the aviation industry, an aviation geek, or someone you love, head on to Pilots HQ as there are plenty of products available.
